TECHNICAL SERVICES & SUPPORT

Expertise at Every Step

With fire, security, durability, and accessibility codes to meet, we know designing and building security around the doorway can be complex and time consuming. That is why we have assembled the industry’s leading level of technical service. We’re here to answer your most complex questions and support the brands you know and trust.

Services offered:

• Presales support -  ensuring you have the right solution/solution set/product, for the right application, where you need it and when you need it
• Installation support - our team creates templates, user guides and more, for smoother installation
• Ongoing / Post-sales support – diagnosing issues, over the phone troubleshooting, recommendations for replacing older products, information on new releases of software and firmware updates
• Field support – consult and support onsite issues, site surveys, post installation punch lists or review of work, warranty issue support
• Warranty and replacements
• Self-serve resources - like Knowledge Center, document library, and videos