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ENGAGE support resources

Welcome to the ENGAGE™ technology support page. The one-stop resource for access to the latest information on our hardware, software, firmware, and more.  Check out our helpful resources including our training resources, document library, product pages, EAC catalog and more.


Software Release Info

ENGAGE™ Web and Mobile Apps Current Release Versions

ENGAGE Web Application: Version 8.1.0
ENGAGE iOS Mobile Application: Version 8.1.0 - 3.8.0
ENGAGE Android Mobile Application: Version 8.1.0 - 4.6.299

 

Latest Firmware Release Notes

Control (Legacy Model) Release Note 03.12.00, April 2022

Control Mobile Enabled Release Note 04.12.00, April 2022

CTE Release Note 01.08.04, December 2021

GWE ENGAGE Gateway Release Note 01.63.02, September 2022

LE Release Note 01.12.01, June 2022

LEB Release Note 03.10.01, June 2022

MT20W Release Note 40.04.04, May 2021 

NDE Release Note 02.17.01, June 2022

NDEB Release Note 03.10.01, June 2022

Reader Controller Release Note 01.08.06, January 2023

RU RM Release Note 01.03.06, May 2021

 

Other resources

ENGAGE web and mobile app info

ENGAGE web and mobile app user guide

Email Tech Support

Contact Tech Support

GWE Gateway Info

Document library

How-to videos

Training resources

EAC catalog

PACS providers guide

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